The overall aim and target of this function is to secure the customer and prospect’s operational stability and improve the service level satisfaction. The team is well positioned to support the Key Account Manager and Sales Manager operationally, thus allowing them to focus on building relationships with the prospect/ client and identifying sales and upselling opportunities.
- You will be part of a commercial team managing client relationships and new business developments activities in the region.
- You will be working in a support team of three, one being the team lead.
- This is a client / front facing role – be expected to interact with clients in calls and emails and participate in client meetings along with Account Managers.
Your key tasks
- Support the sales team in drafting and processing contracts according to internal standards.
- Be Clients and Account Managers’ SPOC for financial and billing topics and provide supporting document where necessary.
- Keep clients’ annual recurring fee due up to date and ensure correct invoicing of all projects & services provided based on known contracts.
- Management of client and partner invoicing and receivables.
- Support sales team in the preparation of presentations, documentation and assist them for meetings, events with clients/prospects and related follow-ups.
- Support the sales team in maintaining account plans and the creation of presentations to both internal and external stakeholders.
- Ensuring data accuracy within management reporting systems. To then be able to extract the data and transfer it into a presentable format for the various stakeholders.
- Responsible for documentation administration within the team.
- Support the team lead with the induction and training of new joiners to the team.
- Support Regional Sales organisation in logistics, documentation, and execution of meetings.
