Role: Area Manager
Position Type: Full Time, Temporary Employee (Maternity Cover)
Work Location: Orchard Rd, Singapore (On-site)
Reports to: Business Operations Manager
Dates of employment: June 2024 - October 2024
The Yoga Movement Area manager is wholly responsible for the inner workings of their two assigned studios, including but not limited to, all facets of Client Service Management, Studio Analysis, Team Management and Studio Management.
The Area Manager is ultimately responsible for how their studios look, feels, presents, smells, etc. Whilst working in line with the company’s branding and long-term goals, the Area manager will own their studio’s operational needs and ultimately be responsible for the client’s experience in their space.
As a Studio Manager at Yoga Movement, you will be entrusted with leading our team to deliver exceptional experiences to our clients. Your role is pivotal in maintaining high levels of customer satisfaction, resolving inquiries efficiently, and continuously improving our service standards. Your leadership will shape the overall customer service strategy, ensuring that every interaction aligns with our commitment to
service excellence.
CLIENT EXPERIENCE MANAGEMENT
•Team Leadership: Lead, inspire, and motivate the customer service team to consistently deliver
outstanding customer experiences.
•Customer Experience Excellence: Oversee the development and execution of customer service
strategies that prioritize client experience. Drive a culture of exceptional service through training and
mentoring.
•Team Communication: Ensure that the team is well versed on all the current offerings, terms and
conditions and any other information that they require to educate and sell to clients.
•Issue Resolution: Effectively manage and resolve complex customer inquiries or escalations, ensuring
timely and satisfactory solutions. Monitor trends in customer feedback to proactively address potential
issues.
•Cross-functional Collaboration: Collaborate with other departments, including marketing, sales, and
operations, to ensure alignment in delivering a seamless customer experience across all touchpoints.
PERFORMANCE & REPORTING
• Scheduling: Optimized schedules for teachers and front desk team done in a timely manner via Connect Teams.
• Reporting: Analyze data to identify trends, patterns, and areas of improvement in studio operations, client
engagement, and overall attendance and sales performance.
• Drive Attendance Strategies: Stay attuned to market trends, understand demands,
and identify emerging opportunities, you will be instrumental in maintaining your studios' allure as a
dynamic and sought-after destination.
• Newbie Acquisition Strategy: Working closely with the Client Engagement Team, you will support on execution of
comprehensive acquisition strategies aimed at securing new clients for the studio.
• Conversion: Partnering with the Client engagement team on conversion strategies for your studios to ensure business success is met.
STUDIO MANAGEMENT
• Oversee day-to-day operations of the studio, ensuring a seamless and welcoming experience for clients. Manage scheduling, optimizing class capacities, and studio resources to optimize efficiency.
•Studio Look and Feel: Take charge of maintaining the physical environment of the studio. Ensure cleanliness, tidiness, and a visually appealing atmosphere that reflects the brands' standards.
• Fixes and maintenance issues to be attended to as quickly as possible while still working within the monthly budgets.
• End-of-Month Tally: Conduct accurate end-of-month sales and stock count reports. Collaborate with relevant departments to ensure financial data is recorded and reported accurately and on time.
• Inventory Management: Monitor inventory levels of studio supplies and merchandise, coordinating replenishments as needed. Maintain well-organized storage areas.
TEAM MANAGEMENT
Team Management encompasses efficient scheduling of the Front Desk and Teaching teams, nurturing collaborative client service and propelling team growth.
• Hiring & Onboarding: Work closely with HR to ensure that the team is fully staffed and with a well
trained, on brand team. Onboarding processes, and disciplinary functions for all team members.
• Training and mentorship: Hands-on involvement in the development and standards of the Front Desk team.
This is a Full Time, 5 month contract role at Yoga Movement, as a valued member of the HQ Operations team. If interested, please submit a cover letter, resume and dates of availability to [email protected].
