The Implementation Manager will play a pivotal role in executing digital learning platform through strategic partnerships across a designated geography. This individual will oversee all facets of program implementation, ensuring exemplary delivery and attainment of key performance indicators (KPIs) such as learner engagement, course completions, and credential issuance.
Key Responsibilities:
- Program Implementation & Management: Supervise the rollout of the training program via partner organizations to drive predetermined learner outcomes.
- Partner Coordination: Act as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have requisite resources and support for effective program delivery.
- Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and credential issuance. Implement strategies to address any gaps or areas for improvement.
- Internal Management Processes: Coordinate across sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, and project-based learning marketing and communications processes are managed.
- Quality Assurance: Collaborate closely with content and credentialing teams to ensure all program offerings meet our high standards for content quality and credentialing criteria.
- Feedback Loop: Gather and synthesize feedback from partners and participants to inform continuous program improvement.
- Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are met.
Skills and Competencies Needed:
- Degree in Business, Technology, or any related discipline.
- Minimum 8 years’ experience in program management/consulting and/or digital learning transformation roles.
- Familiarity with digital (online) learning platforms and digital credentials.
- Excellent communication skills (written and verbal).
- Strategic thinking and project management expertise.
- Experience in Corporate Social Responsibility (CSR) or with a Nonprofit Organization (NPO)/ (Non-governmental organization) NGO, particularly in workforce development.
- Adaptability to different environments and cultures, customer/partner relationship skills.
- Drive, self-motivation, and robust organizational skills, given the role may involve remote work.
Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.
Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374
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