Overview:
We are seeking a highly skilled and experienced IT professional to join our team as a Team Lead IT Engineer. The successful candidate will be responsible for overseeing the infrastructure architecture, system performance, and overall operational environment for both on-premise and cloud computing platforms. This role requires strong technical expertise, leadership capabilities, and a commitment to delivering high-quality support services to our clients.
Key Responsibilities:
- Support infrastructure architecture, resource planning, and system performance for on-premise infrastructure and cloud computing platforms.
- Lead the development of application infrastructure reference architecture and system integration practices.
- Serve as the primary point of contact for the Infrastructure team regarding operational support for systems-related matters.
- Diagnose and troubleshoot technical issues, including OS, Databases, Application Services, and network configuration.
- Manage both on-premise and Cloud infrastructure services to support application systems environments, collaborating closely with the application team.
- Escalate unresolved issues to appropriate internal teams or external vendors as needed.
- Record system incident events, including causes and resolutions, and prepare incident reports.
- Drive Architecture Review and Governance Process to ensure smooth and sustainable operations.
- Provide application support, responding promptly and professionally to user inquiries and requests for assistance.
- Assist users with application configuration and setup, escalating complex issues to the development or other technical teams when necessary.
- Document and track all support requests and resolutions in a ticketing system.
- Manage day-to-day team operations, including task assignments, setting priorities, and coordinating team members' efforts to ensure efficient and effective support delivery.
- Evaluate the performance of individual team members and provide coaching and feedback to help them improve.
- Monitor and manage SLAs, ensuring that support requests and incidents are resolved within established timelines.
- Participate in infrastructure deployment projects, such as installation, configuration, and testing of new hardware, software, or network components.
- Act as a liaison between the IT support team and vendors, Oracle team, etc.
- Handle team-related administrative tasks, such as scheduling team shifts and resource allocation.
- Schedule and organize team meetings, including regular status updates and review meetings, knowledge-sharing sessions.
- Prepare and deliver monthly reports to customers and other requested documents.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience in IT infrastructure management, with at least 2 years in a leadership or supervisory role.
- Strong technical expertise in infrastructure architecture, system performance management, and troubleshooting.
- Experience with both on-premise and cloud infrastructure services, including OCI, AWS, Azure, or Google Cloud Platform.
- Solid understanding of operating systems, databases, application services, and network configuration.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and vendors.
- Proven leadership abilities, including the ability to motivate and mentor team members.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a remote team environment.
- Certification in relevant technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified Azure Administrator) is a plus.
Note to Applicants:
Please note that only candidates selected for an interview will be contacted. We appreciate the time and effort you have put into your application and thank you for considering this opportunity with us.
