PRODUCT AREA
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
JOB DESCRIPTION
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
ADDITIONAL JOB DESCRIPTION
In this role, you will work with new customers as they go through a sustainable onboarding period. You will set the idea and the strategy for how products and services will reach users.
Qualifications
JOB RESPONSIBILITIES
- Manage customer portfolios to set them up for long-term success with their digital advertising journey.
- Deliver on assigned customer goals while prioritizing and delivering a positive onboarding experience.
- Work cross-functionally with sales, product, and program teams to deliver customer handovers.
- Implement ways to improve customer relationships, share performance-enhancing suggestions, and promote other Google products.
- Provide advice to help advertisers return on their investment by working with them in a consultative role.
MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in the media account management or advertising industry.
- Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
- Ability to communicate in English and Bahasa fluently in order to communicate with and serve Indonesian customers.
PREFERRED QUALIFICATIONS
- Experience in managing and customizing for a customer base.
- Ability to take initiative and lead, motivate, and work well with others.
- Ability to reach out to customers and assist them in adding value to their business.
- Ability to multi-task and manage multiple projects with attention to detail.
- Excellent creative thinking, problem-solving, and written and verbal communication skills.
