About the role
We are currently looking for a Relationship Manager with a focus on Funds / Hedge Funds to join our fast-growing Funds & Hedge Funds team. You will be reporting to the Head of Funds & Hedge Funds.
What we offer
- Full responsibility to source and foster new client relationships (institutional clients such as Funds / Hedge Funds and other institutional investment vehicles).
- Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs.
- Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external stakeholders
- Provision of solution-oriented support to institutional clients over the phone, via e-mail and in physical meetings in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
- Coach and mentor junior team members, providing guidance and training.
- Processing fiat and digital asset transactions, as well as post transaction AML monitoring and processing.
- Continuously update and maintain the CRM for accurate recordkeeping of all relationships.
- Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network.
- Further development of the customer care framework (user guides, tutorials, FAQs, etc.)
What you offer
- Education in Business Administration, Finance, or relevant field; MSc/MBA/CFA is a plus.
- You have prior relevant (min. 5 years) work experience in client servicing/customer care of private and institutional clients within a financial institution, knowledge of fund structures is a plus.
- Experience in onboarding clients (private clients and legal entities) and familiarity with banking regulations and onboarding documents.
- You have a demonstrated consultative mindset and analytical skills, mixed with a high level of attention to detail and accuracy with a hands-on mentality.
- Excellent communication skills in spoken and written form in English.
About Sygnum
Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenisation and B2B services.
We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit www.sygnum.com.
Our Benefits
- The chance to be part of a movement shaping the future of our world’s financial system.
- Opportunity to build network in a fast-growing industry.
- An amazing, highly skilled, international, and motivated team of professionals.
- Experienced leadership teams who are masters of scale and will facilitate smart growth.
- Regular gatherings with the team and plenty of jokes and laughs
