We are seeking a highly skilled and experienced Manager of Business Intelligence Hub to lead our business intelligence initiatives and drive informed decision-making processes. The Manager of Business Intelligence Hub will be responsible for overseeing the collection, analysis, and interpretation of data related to call center statistics, trending, and analytics. The primary objective of this role is to leverage data-driven insights to optimize operational efficiency, identify cost-saving opportunities, and enhance overall business performance.
Key Responsibilities
- Strategic Planning: Develop and implement strategic plans for the Business Intelligence Hub in alignment with organizational goals and objectives.
- Data Collection and Analysis: Oversee the collection, cleansing, and analysis of call center statistics and other relevant data to extract actionable insights.
- Trending Analysis: Monitor industry trends and internal performance metrics to identify patterns, trends, and emerging opportunities or risks.
- Reporting and Visualization: Create comprehensive reports and data visualizations to communicate key findings and recommendations to stakeholders at all levels of the organization.
- Performance Monitoring: Establish KPIs and performance metrics to measure the effectiveness of business intelligence initiatives and track progress towards goals.
- Cross-functional Collaboration: Collaborate with cross-functional teams, including Operations, Finance, and IT, to integrate business intelligence into decision-making processes and drive continuous improvement.
- Cost Optimization: Identify opportunities for cost savings and process improvements through data analysis and provide recommendations for implementation.
- Team Leadership: Lead and mentor a team responsible for data collection, analysis, and reporting within the Business Intelligence Hub.
Qualifications
- Bachelor's degree in Business Administration, Information Systems, Data Science, or a related field.
- Proven experience 5 years in business intelligence, data analysis, or a related field, with a focus on call center statistics and analytics.
- Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
- Proficiency in data visualization tools such as Tableau, Power BI, or similar platforms.
- Excellent communication and presentation skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
- Experience leading and managing a team.
- Familiarity with waste management or related industries is a plus.
