Responsibilities:
o Manage the different IT Security platforms seamlessly.
o Handle first point escalation for all technical and process issues.
o Provide technical subject matter expertise wherever required.
o Ensure proper communication and quick resolution as a crisis manager.
o Plan and schedule Changes, Coordinating with different stakeholders.
o Escalate issues to the next level and management in a timely manner.
o Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
o Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents, hardware/software troubleshooting.
o Participate in business meetings with various stake holders on a need basis.
o Take corrective actions based on the analysis performed or issues identified.
o Liaise with different vendors to clarify questions or to resolve issues.
o Liaise with different teams in different geographical zones.
o Work on the service improvements.
o Effort estimation/reviews on need basis for new projects.
o Train/mentor team members.
o Work on knowledge acquisition and update related documents.
o Work on projects related to endpoint security and data security.
o Adhere to different policies set out by the organization and the customer.
o Educate team members and other teams or customers on different security policies.
o Prepare and provide different reports (weekly/monthly/ad-hoc) to the lead or manager as necessary.
o Participate in rotational on-call rota for data security platforms.
o Perform changes or work on incidents during weekends as necessary.
o Work in shifts as necessary.
Requirements:
• Expert Knowledge on :
Primary:
1. Symantec Data Loss Prevention
Secondary:
2.Trend Micro Deep Discovery Email Inspector (or experience in any other Sand boxing based Security solution e.g. FireEye, McAfee Advance Threat Detection, Symantec Advance Threat Protection)
3. Imperva Securesphere (Database Audit Monitoring)
• Excellent in analytical skills
• Strong people, project/task management and communication skills
• Experience in defining, implementing, and enforcing enterprise-level security policies and business processes
• Knowledge and working experience in Financial Organizations is desirable
• Knowledge & working experience in IT Security
• In-depth understanding of endpoint and data security solutions
• Symantec Certified Specialist certification is a must: - Administration of Symantec Endpoint Protection
• CISSP certification is preferred.
• Excellent written and oral English communication skills
• Knowledge of French language is preferred
