Job:
- Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
- Perform accurate and prompt entry of orders in the system
- Ensure timely and accurate processing of orders received through the order hotline and email
- Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
- Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
- Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
- Any other duties assigned
Requirements:
- Minimum Diploma
- Good verbal, communication and interpersonal skills
- Call centre experience preferred OR
- Experience in customer service/customer support role advantageous
