IT Support duties and responsibilities of the job
When compiling an IT Support job description, here is a selection of duties to include:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
IT Support job qualifications and requirements
Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:
- Computer Science
- Computing
- Engineering
There are also a number of qualities that candidates should be expected to display:
- A technical, logical thought process
- Problem-solving skills
- Communication skills
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
- A keen eye for detail
