- Global Company
- Good Autonomy
About Our Client
Our client is a leading Events organiser (Exhibitions & Conferences) with wide presence globally.
Job Description
- Act as the primary resource for customer questions post-sale for Singapore event, including live/virtual events, digital offerings, and media assets.
- Positively influence the customer experience by supplying exhibitors and sponsors with an effortless experience from POS through end of show.
- Review deadlines and specifications for any sponsorship deliverables or third-party orders. (i.e furniture, electric, Wi-Fi).
- Understand and support customer milestones, communicating with internal teams.
- Responsible for customer onboarding, including tailored "welcome" communication, tracking deliverables and deadlines to help keep the customer on target with all requirements.
- Develop an aligned communication framework and collaborate with marketing to create and promote educational resources.
- Work with internal departments to create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars.
- Travel on-site to shows to ensure our exhibitors are having a successful show and to be a resource to help solve any problems that arise.
- Build and improve cross-team relationships through improving processes, workflows, and alignment to ensure we have the best tools, offerings, educational resources to support our customers.
- Manage customer status communications internally to highlight successes and potential problems before they escalate.
- Facilitate interaction and workflow between project team members (sales, marketing, operations, finance) to ensure deliverables and metrics are delivered on time.
- Drive alignment with renewals, sales, and sponsorships for both live/virtual events, digital offerings and media products
- Work closely with the sales team to identify upsell opportunities and to identify renewal risks to successfully manage and resolve issues affecting customers.
- Project manage the entire Sponsorship process, while holding Marketing and Operations teams accountable for the tracking, ownership, and execution of their respective products and deliverables.
- Report on deliverables.
The Successful Applicant
- About 2 years of experience in a corporate customer-facing role.
- Skills around persuasion, negotiation, and consensus building to be influential in the customer journey.
- Familiarity with the post-sale and sales life cycle and experience.
- Strong empathy for customers and a desire to contribute toward revenue growth by identifying opportunities for customers through communication.
- Deep understanding of value drivers in recurring revenue business models.
- Superior organizational and project management skills.
- Analytical and process-oriented mindset; detail-oriented.
What's on Offer
Join a leading MNC and take part of Singapore's most exciting Exhibitions!
Contact
Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)
Quote job ref
JN-032024-6375802
Phone number
+65 6416 9849
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