The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our partners to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
We are looking for a dynamic Growth Success Network leader who thrives in a fast paced working environment and who can play an integral role in managing ServiceNow relationships within our partners for APAC.
Reporting to the CO leader of APAC, you will manage executive partner relationships, strategic engagement, capability creation, market penetration and capacity and all other go-to-market functions within APAC. Ideally, you will be based in Singapore.
You will create and execute joint strategic plans and drive market development activities that ultimately accelerate ServiceNow CO revenue growth. A large part of this role will include sourcing and influencing partner delivery on ServiceNow paper.
The ideal candidate will have significant experience operating at the senior executive levels (ideally leveraging existing relationships) whilst also having a solid understanding of the aligned partners business model and organizational matrix.
A high degree of business acumen is a must in this role with an ability to translate how the ServiceNow platform can enable the partners to add value to their customers whilst reducing their partners risk and brand protection.
You will relate well not only to the partners but also to key internal ServiceNow stakeholders which include sales and marketing management right through to the account sales and solution leads. Also, working closely with the ServiceNow ACE organisation you will ensure ServiceNow and the Partners capabilities enable high levels of customer adoption in the market.
Well suited to a high-energy autonomous individual with a diverse set of skills including the ability to identify and create lasting relationships, joint strategy development with business planning, contract negotiation with great communication skills.
- You must exhibit excellent business literacy and acumen with the ability to build and articulate joint business value whilst interfacing at the senior management and C-level with ease.
- Adept at moving quickly between low-level execution and high-level strategic thinking.
- You must be able to engage in the most strategic, whilst executing in the very tactical as needed.
- Preferably, a good understanding and experience working with or within at least two of the partners listed
- Experience working directly for these partners is a plus as is prior direct selling experience.
- Superior relationship building skills across both internal and partner stakeholders creating win-win where possible.
- Representing the brand and interests of ServiceNow is paramount.
- Excellent executive communication and presentation skills.
- Proven track record of exceeding business performance objectives.
- Experience operating within the Enterprise software alliances or software consulting market a plus.
- Fast pace and high growth company experience a plus.
- High degree of business acumen with sales, marketing, and solution development – MBA or equivalent a plus.
- Capable of performing within a dynamic virtual team environment.
- Conflict resolution skills are essential.
