- The Senior Sales Manager’s mission is to primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region.
- To achieve optimal sales at the best possible conditions for the company.
- To meet Hotel Budget and Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
- Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
- Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
- Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests
- To achieve targets by increasing room night production and the average room rates as set by the Director of Sales
- Assist DOS in the training of new team members
- Maintain and update vital information of companies, contacts, profiles, and databases in the Anais system (PMS)
- Provide after-sales service and in particular ensure all guest complaints are taken seriously and discussed with the respective departments if necessary
- Receives any important guest in the Hotel whom he/she has approached
- Negotiates prices with the clients
- Confirms verbal proposals in writing
- Ensures that all complaints have initiated follow-up action
- Achieve personal and sales team goals as assigned
- Monitor competitors’ activities and assist in market intelligence
- Sell hotel room nights to new, existing, and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
- Perform other duties as assigned
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