As the Technical Helpdesk Team Lead, you will lead and guide helpdesk members in end user/ Vessel-IT / subsidiary and agent support and implementation task. You will also be involved in supporting office and Vessel-IT project.
- Coach helpdesk on technical and work process
- To advice and be involved in process improvement
- Support and resolve in-house end users and vessel IT technical issues
- 2nd level support to helpdesk/TSS on End user and vessel issue
- Review the tickets and assign to helpdesk team
- Assist in daily backup operation
- Vessel IT System Security Implementations and Support for IMO compliance
- Attend to ad-hoc tasks as assigned by supervisor
Requirements
- Diploma in Information Technology/ Computer Studies or Nitec holder equivalent
- Prior experience in PC hardware/ software installation
- Possess good communication skills, both written and spoken
- An independent team-player who can work with minimal supervision
- No sailing is required however candidates will be required to board vessels under supervision
- Required to work overtime after official working hours (based on vessel schedules)
