Purpose of job:
Assist STB’s Compliance and Enforcement (C&E) officers in carrying out compliance checks on
tourist guiding activities, travel agents, and hotels.
- Conduct ground checks on unlicensed tourist guiding activities at various places of interest and attractions, which deployment may include evenings, weekends, and public holidays.
- Conduct compliance checks on licensed tourist guides at various places of interest and attractions.
- Engage tourist guides during the ground checks to raise their awareness on correct conduct and practices on tourist guiding.
- Observe and spot any breaches or violations of tourist guide licensing regulations and/or other misconduct by tourist guides.
- At the end of the shift, to record and put up a report,
- Listing all the locations and places of interest checked during the shift, and the date and time of the checks; and
- Detailing any observations which require further investigations by STB Investigation Officer.
Travel Agents
- Assist C&E officers conducting checks on travel agents. Hotels
- Conduct compliance checks on licensed hotels and hostels.
- Complete compliance checklist for each check conducted and submit at the end of the shift, detailing any observations which may require further investigations.
- Conduct compliance checks on premises that may be operating without a hotel licence.
- Conduct ad-hoc checks on hotels.
Others
The enforcement officers (EO) will be deployed minimally 16 days a month, typically 4 days a week including weekdays and weekends according to a deployment roster. The working hours for the EOs are generally from 9.30am to 6.30pm or 11.30am to 8.30pm. There may be occasional ad-hoc deployment outside of the deployment roster. The deployment roster for the month will be provided one week before the start of the month.
