We are looking for an experienced SAP HCM Support Consultant with at least 3 years of hands-on experience in providing support and maintenance for SAP HCM modules. The SAP HCM Support Consultant will be responsible for providing comprehensive support and solutions for SAP Human Capital Management (HCM) modules, including Personnel Administration (PA), Organizational Management (OM), Time Management (TM), Payroll, and Benefits. The ideal candidate will have a strong understanding of HCM processes and configurations, along with excellent problem-solving skills and the ability to collaborate effectively with stakeholders to optimize system performance and ensure the smooth operation of HR processes.
Key Responsibilities:
- Provide end-to-end support for SAP HCM modules, including configuration, troubleshooting, and user training, to ensure the effective utilization of HCM functionalities.
- Analyze and resolve system issues, tickets, and user inquiries related to PA, OM, TM, Payroll, and Benefits in a timely manner, adhering to SLAs and minimizing downtime.
- Conduct root cause analysis of system errors and discrepancies, implement corrective actions, and document solutions for future reference.
- with cross-functional teams to ensure day to day stability of the system to meet evolving business requirements.
- Participate in system testing, including unit testing, integration testing, and user acceptance testing, to validate system functionality and data integrity.
- Develop and maintain documentation, training materials, and user guides to facilitate knowledge transfer and ensure consistent use of SAP HCM functionalities.
- Stay abreast of SAP updates, releases, and best practices to continuously improve system performance and enhance user experience.
- Collaborate with HR business users and stakeholders to gather requirements, define scope, and prioritize system changes and enhancements.
- Assist in the development and delivery of end-user training sessions and workshops to promote adoption and usage of SAP HCM functionalities.
Qualifications:
- Minimum of 3 years of experience in SAP HCM support and configuration.
- Strong technical skills and proficiency in SAP HCM modules, including PA, OM, TM, Payroll, and Benefits.
- Excellent problem-solving skills and ability to analyze complex issues to develop effective solutions.
- Solid understanding of HR processes, policies, and regulations.
- Excellent communication and interpersonal skills, with the ability to interact with HR business users at all levels of the organization.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- SAP certification(s) in Human Capital Management (HCM) preferred.
- Experience with system testing, documentation, and training preferred.
- Bachelor’s degree in information technology, Human Resources, or related field.
