Reporting to the IT Manager, you will assist with the maintenance & support of .NET applications and MS Dynamics CRM.
Responsibilities
- Change Request (CR) Management: Tracking and monitoring of CRs raised and conducting impact assessments, designing & implementing solutions and facilitating users in CR testing, and conducting training when necessary;
- Service Request (SR) Management: Tracking and monitoring of SRs raised, assessing and implementing of SRs according to operating procedures, e.g. data patching requested by users;
- Defect Management: Tracking of system defects reported by users by performing analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations and ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing;
- Operations Support: Monitoring and executing scheduled events such as monthly jobs, financial year-end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to .NET application and providing on-site support when necessary; supporting scheduled events such as system downtime; investigate and resolve functional and/or performance related and/or integration issues.
- Prepare and submit a monthly progress report on the summary of the incidents raised and resolved, SR, and CR status updates to the IT Manager.
- Review and update the relevant documentation.
Qualification
Bachelor's Degree in Computer Science, Engineering, or Equivalent. Relevant experience may substitute for the degree requirement on a year-for-year basis. Minimum three years of ASP .NET development experience in a technical role, with at least 3 full cycles ASP .NET implementations of comparable scale and complexity.
Knowledge and Skills
Knowledge of:
- Web technology and development experience in ASP .NET MVC, .NET CORE, HTML, CSS, javascript, AJAX and jQuery, WIN forms;
- Secure programming standards and ASP .NET programming best practices;
- System testing methodology and analysis with experience in using the testing tool.
Demonstrated Skill in:
- Project development in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC;
- Database design and development in SQL Server, SQL Server Reporting Services, and Crystal reports.;
- Coding using Visual Studio and integration with other .NET CRM applications;
- Advanced MS Excel skills including the use of pivot tables.
