Description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Digital Product Manager.
Principal Responsibilities
- Driving the Digital Product Roadmap to enhance, uncover and optimize our Digital Customer journeys
- Accountable for the end to end Digital Product lifecycle ensuring the maximum Return On Investment (ROI) is achieved
- Acts as owner/champion for one or more Digital products. Selects, adopts and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) or adaptive (iterative/agile) approaches
- Working with stakeholders across local market including Data & Analytics, Business Owners, Risk Stewards along with Global colleagues to define the product and journey
- Define the future products and the new capabilities Digital should be working on, whilst putting together a robust Business Case to show the commercial benefits of launching them
- Define and drive improvement opportunities across customer experience, commercial product sales and digitally native capabilities
- Responsible to commercialise the product and track the ROI after launch to ensure it meets the expected targets
- Use customer insight and data to enhance and maximise customer experience
- Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
- Refine the overall digital experience for new capabilities in partnership with Marketing, Proposition, and other key stakeholders
- Research new technologies & services, assess competitors, new entrants, and review digital regulations and put recommendations forward for new capabilities
Qualifications
- Energetic, positive attitude and team player
- 6+ years of Digital Product Management experience in building and launching new products and journeys
- Proven experience in designing products and holistic customer experiences whilst having a passion for creating best in class experiences
- Proven experience in the use of design thinking, lean start-up and agile methodologies
- Possess a blend of business and technical knowledge whilst having the ability to drive strategy into action
- Ability to formulate and execute key artifacts such as Product Roadmaps and Business Cases
- An entrepreneurial drive to investigate and decipher why things happen using Data & MI whilst having the ability to put robust Business Cases together to justify why the problem needs solving
- Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization
- Ability to use tools such as Confluence, Jira, Adobe Analytics
- Strong analytical and presentation skills
- Experience of Accounts and Transactional Banking Products is a strong advantage
- Understanding of the external digital market is a strong advantage
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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