Responsibilities
- Develop and implement a comprehensive global desktop service strategy to effectively address diverse business requirements, encompassing hardware and software support, issue resolution, user training, and more.
- Lead a cross-regional desktop service team, ensuring team members possess the necessary expertise to deliver efficient and high-quality support to users across different regions.
- Manage the desktop service budget to optimize resource allocation, while also assessing and advocating for the adoption of new technologies to enhance service efficiency.
- Establish and uphold global desktop support standards and best practices, ensuring adherence to regulatory and security protocols.
- Collaborate closely with IT infrastructure, information security, and network teams to uphold desktop environment security, stability, and integration.
- Generate reports on key performance indicators for desktop support, such as response time, issue resolution rate, and user satisfaction.
- Stay abreast of emerging technologies and industry trends, ensuring the desktop services team remains proactive and responsive to advancements.
- Develop and implement employee training initiatives to enhance team skillsets and flexibility, fostering continuous improvement within the team.
Requirements
- Bachelor degree in IT
- Minimum 8 years of working experience in global desktop services or related fields
- Minimum 3 years in desktop service team management positions.
- Experience in managing cross-cultural teams on a global scale, with excellent leadership and team-building skills.
- Deep technical background, understanding of desktop support tools, IT service management and hardware/software infrastructure, including Microsoft O365 series, AD/AAD, SCCM/Intune, notebooks and printers from major manufacturers, etc.
- Excellent communication and coordination skills, able to communicate effectively with employees and leadership at all levels.
- Strong problem-solving and decision-making skills, able to manage multiple tasks in a high-pressure environment.
- Strong customer service orientation, pursuing excellent service quality and user satisfaction.
- Have a deep understanding of security compliance and be able to ensure that desktop services comply with relevant regulations and standards.
To Apply
If you're interested in this role, click 'apply now'
All Applications will be treated will with strictest confidence.
Samuel Tse
Senior Consultant - Technology
Gateway Search
DID:+65 6727 6129
www.gateway-search.com
EA Licence No: 19C9807 | Registration No: R1223789
