Company Description
TFS Currencies is an interdealer voice broker specializing in over-the-counter Foreign-Exchange Options and products. Located in Singapore, TFS Currencies provides a dynamic and fast-paced work environment in the financial industry. As a market leader, we strive to deliver exceptional trading services and solutions to our clients.
Role Description
This is a full-time on-site role for a Junior Trading System Representative. This role will be responsible for providing day-to-day technical support for our trade systems, assisting with trade execution, monitoring and troubleshooting system issues, and collaborating with internal teams to ensure smooth trade operations. The successful candidate should possess strong analytical and problem-solving skills.
Job Description
- Serve as the principal technical liaison for customers and internal staff providing all aspects of trade support.
- Monitor and respond to requests received directly from users/ clients or regional IT teams.
- Managing/ communicating escalation of unresolvable issues to relevant upstream IT support.
- Managing/ updating of documentation of systems and standard operating procedures.
Job Requirement
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Information Technology and/or equivalent.
- Hands-on experience in IT systems / trade support / related roles
- Strong analytical and problem-solving skills
- Customer service background
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
