Main responsibilities
You will mainly be responsible for:
• Performing all run activities, ensuring :
– SLA and priorities are respected
– Appropriate reaction, in line with the severity of an incident or escalation.
– process are dully followed (change, incident, problem management).
– Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue
• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)
– Escalates to your Service Manager when needed
– Collaborate between various teams
• Continuous improvement of service
– Propose improvement and solution to reduce repetitive tasks
• Managing knowledge within the team
– Share the knowledge within AS teams
– Liaise with development and support teams to grab more knowledge
– Controls that Knowledge database is regularly updated
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
– Act as global coordinator main events.
– Review of major releases roadmaps
– Ensure post checks are documented, performed and report is shared
As L3 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :
Morning : from 7am to 4pm
Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)
Night : from 5pm to 2am (day light saving season : from 6pm to 3am)
You will rotate on these 3 shifts every 2 weeks in general.
Qualifications and Profile
The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
Functional
- No functional skills required. Experience in a banking environment in obviously a plus.
Technical
- Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory
- Knowledge on Windows administration - basics
- Knowledge on Network fundamentals
- [preferred] Control-M – Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)
- [preferred] MQ Series – Theoretical/Basic knowledge (Knowing would be added advantage)
- [preferred] CFT – Theoretical/Basic knowledge
- [preferred] EMC Networker/TSM – Tivoli Storage Manager – Theoretical knowledge, ability to backup/retrieve data, File restore
- [preferred] Basic database knowledge with ability to query, write commands and automate scripts
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
