- A Global Leader in coating solutions in the world.
- Exposure to industrial trends and technology
About Our Client
A global leader in surface solutions and advanced materials, providing innovative and sustainable solutions to enhance performance and reliability of critical components. With a rich history of excellence and cutting-edge technology, the company serves a diverse range of industries including aerospace, automotive, energy, and medical.
Job Description
Key Responsibilities:
- Develop and implement strategic plans to optimize field service operations and enhance customer satisfaction.
- Collaborate with cross-functional teams to drive service excellence and achieve business objectives.
- Build and maintain strong relationships with key customers, understanding their needs and ensuring timely resolution of issues.
- Act as a trusted advisor to customers, providing technical expertise and support as required.
- Provide technical guidance and support to field service engineers, assisting with complex technical issues and escalations.
- Conduct training sessions to ensure the team is equipped with the latest knowledge and skills.
- Ensure adherence to quality standards, safety regulations, and company policies in all field service activities.
- Implement processes and procedures to maintain high service quality and compliance standards.
- Identify opportunities for process improvements, cost optimization, and efficiency enhancements within the field service function.
- Drive initiatives to enhance service delivery, customer satisfaction, and overall business performance.
The Successful Applicant
Requirements:
- Bachelor's Degree in Engineering or any relevent engineering field.
- Proven experience in a leadership role within a technical field service environment, preferably in the manufacturing or engineering industry.
- Strong technical background with expertise in surface solutions, materials science, or any related fields.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
- To travel across the APAC region as required.
What's on Offer
The client offers an exciting opportunity for talented individuals to join a global leader in surface solutions and advanced materials. As a member of the team, you'll enjoy competitive compensation, comprehensive benefits, and ample opportunities for career growth and development. The dynamic work environment fosters collaboration, innovation, and continuous learning, while our commitment to employee well-being ensures a healthy work-life balance. With travel opportunities across the Asia-Pacific region, you'll have the chance to expand your horizons and make a meaningful impact on our business and industry.
Contact
Timothy Huang (Lic No: R1980928/ EA no: 18S9099)
Quote job ref
JN-042024-6392669
Phone number
+65 6416 9863
Michael Page International Pte Ltd | Registration No. 199804751N
