Come join us to express your Andaz as Guest Experience Host (Rooms) if the following describes you. You are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.
As a Guest Experience Host (Rooms), you will be responsible to provide excellent service to guests at a consistent level. You will work closely with your colleagues to respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner. The Guest Experience Host is responsible to contribute to the smooth and efficient running of the Guest Experience Department.
Your Profile
- Possess minimum GCE "O" levels.
- Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
- Minimum 6 months work experience in hotel operations.
- Possess good problem solving, communications, interpersonal and customer service skills.
Key Responsibilities
- Communication with guests, including pre-arrival, during stay and post stay.
- Responsible for correspondence with guests for any inquiries, special requests, reservations,etc.
- Enhance the guest experience by providing efficient, friendly, and personalize service.
- Handle and monitor guest feedback from guest satisfaction surveys and other channels.
- Report to Guest Experience Manager and assist necessary duties.
Benefits
- 5 days work week
- Medical/Dental/Optical benefits
- Staff discount
- Duty meals provided
- uniform provided
- Applicable midnight allowance & OT
- Other exciting benefits e.g. Free Hyatt Hotel stays
** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **
