Job Responsibilities:
- Collaborate with business partner and different internal teams to deliver quality customer service
- Handle enquiry / feedback / complaint from internal and external customers through different means of contact including but not limited to letter, email, audio/video call, in person meeting, etc.
- Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error
- Ensure a good follow-through of customer’s service request up to its completion
- Report daily operations issues to team leader with proposed feasible solution
- Manage the file retention and destruction process
- Back up other team member to ensure service continuity
- Comply with internal policies, procedures and the relevant laws and regulations
- Perform ad-hoc projects or tasks as assigned
Job Requirements:
- Minimum Bachelor's Degree
- Minimum 3 years of insurance operations experience in insurance industry
- Understanding of different entity structure, AML guidelines, FATCA and CRS requirements
- Possess good interpersonal and collaboration skills
- Highly proficient in MS office, Excel, Word, Powerpoint
To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:
Expected Salary:
Notice Required:
Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599
