As an Area Manager Singapore, you are responsible for reaching the Sales and Profit goals in your Area by setting a plan to deliver a Great Customer Experience in line with the Sales Market ambition. You ensure you have great teams and support their development. You work with succession planning, talent and leadership development and structured performance management for your Area Team and Store Managers based on results, values and leadership. As a partner to the Sales Manager, you lead the business and people according to H&M values, standards, policies and procedures in your Area.
Key responsibilities
- You deliver on sales and profitability through excellent customer experience – regularly analyzing and following up on your Area’s sales and profit kpis and taking actions accordingly to maximize results. This is achieved together with the Area Controller to set hours plan inline with sales budget, traffic and conversion opportunities in stores.
- Together with the Area Team, you prioritize actions that have a clear impact on selling – such as, and not limited to, implementing and following up on store operations best practice; follow up on store execution via customer experience tool; ensure H&M customer service standards are delivered in all stores; securing the inventory / customer offers at an optimized level; and empowering store management team to make right commercial decisions.
- You actively prevent loss together with store management and area team, as well as have an overview of competitor landscape, potential risks, threats and opportunities together with the relevant support office functions.
- Oversee and manage recruitment, training, development and succession planning for Store Managers and Area Team in line with your sales market strategy and goal – you monitor, evaluate and manage the performance of Store Managers and Area Team members, executing dialogue, development plans, feedback, follow-ups and take actions accordingly.
- You actively work with talent and leadership development within the Area Team and Store Managers, bringing to live our Values and H&M Culture.
Qualifications
To be successful in the role as Area Manager, you should have strong customer and commercial focus and is passionate about talent development, performance delivery and leadership, with proven ability to drive results and work towards goals. You should have a broad leadership knowledge and experience that understands the overall picture from our Brand and People Plan.
What you need to succeed:
- Have senior leadership experience within the retail sector.
- Are skilled in managing multiple stores including strategizing, planning, budgeting, P&L management, merchandising and marketing, etc – and are sales driven, customer focused, and result oriented.
- Have proven leadership skills and ability to secure top talents through learning and development, talent growth, performance management and succession planning.
- High level of salesmanship and analytical proficiency; is skilled in Microsoft 365 applications.
- Effective collaborator with strong stakeholder management and communication skills with proficiency in English.
Additional information
This is a full-time position, based in Singapore, reporting to the Sales Market Human Resource.
Apply by sending in your CV in English as soon as possible, but no later than 25th April 2024. Due to data policies, we only accept applications through career page.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at www.hmgroup.com
