Functional Specialist (Retail Credit Underwriting/Credit Policy)

The Role

Aligning with the role of PFS Risk division, “Analytics Support & Decision Management Solution” team has been set up to execute the initiatives to

(1) equip PFS Risk team members with the right tools, e.g. analytics tool, data, infrastructure, and

(2) support the enabling of analytics to the users within Group Retail segment.

The Bank implemented the Decision Management Solution (“DMS”), for Singapore and progressive roll-out for regional subsidiaries (Vietnam, Indonesia, Thailand and Malaysia).

In this role, the DMS Functional Specialist will develop the rules configuration & framework, for both the Business As Usual (BAU) quarterly policy changes, scorecard project changes and guide Implementation Projects on DMS solution for both Singapore and the subsidiaries.

Main areas for this role include followings

1. Rules Deployment: Execution of rules deployment (from analysis of Change Requests, execute changes (configuration), test planning and test execution).
2. Rules Development & Framework: Manage the design & development of the DMS rules framework and codes, used for both Singapore and regional subsidiaries
3. Manage the ‘DMS change prioritization forum’. As the solution is meant to support various types of rules (e.g. business rules, credit / overlay rules, and scorecard rules), there will be multiple stakeholders, with different requirements and urgency.Facilitate the prioritization forum (e.g. co-ordinate with the stakeholders and prepare discussion materials).
   Proactively perform analysis on the requests, present findings and recommendation. He/She will also review their analysis and findings for solution/ effective changes implementation.
   
4. Solution Governor: This role also acts as a ‘governor’ of the DMS solution – handling administrative aspect (e.g. set up and manage solution governance framework), system custodian functions and enhancements to the solution (e.g. change to the data platform, version upgrade). This requires he/she to work with the vendor and IT.

The DMS team act as a bridge between users (both Group Retail users and PFS Risk team members) and IT team, and be a first line of contact for the DMS users.

The role is based in Singapore and will report to the DMS Team who in turn reports to the Head of Analytical Support (Group PFS Risk).

The DMS team will have regional responsibility – as a main anchor point of the DMS solution for the region (Singapore and across BANKS overseas subsidiaries in Malaysia, Thailand, Indonesia and Vietnam), working closely with the in-country teams, under framework/ governor guidance of this DMS Team lead role.

Key Responsibilities

• Provide support to the Head of AS team on the development of DMS team and infrastructure framework within PFS Risk, for the areas related to the DMS
• Lead and manage the DMS prioritization forum to deliberate on the Change Requests, Projects and issues pertaining to the DMS, especially to drive the discussion and issues resolution.
• Responsible for rules deployment (via the DMS) – planning, executing, testing and monitoring
• Identify areas for improvement and provide recommendations to users and/or Head of AS team
• DMS Governor – maintenance of the DMS rules configurationEstablish governance process, e.g. ensuring entry / exit criteria and maker/checker & code review process are in place and adhered to
  Develop and empower through the team functional specialists to base on the Change Request from users, to interpret and assess actions required and identify potential impacted parties and present findings and recommendations for change implementation.
  Lead team to liaise /coordinate with the Change Request execution task force
  
  Drive & lead ‘DMS prioritization forum’ (current monthly CR meeting with stakeholders)Perform relevant analysis to facilitate the discussion / decision process and review for final proposals
  Co-ordinate with the forum members
  Present to stakeholders and/or senior management on the assigned topics
  Be the main contact point of DMS users for the DMS change requests and other ad-hoc DMS related queries
  Oversee and coordinate changes to the DMS e.g. change of data model, version upgrade, release plan. Owner of DMS Change request inventory and provide regular update /tracking.
  Owner of DMS artefacts (e.g. Rules specification, Code release/version inventory, audit or IT documents, process inventory)
  
• Be the main contact point of DMS users for the DMS change requests and other ad-hoc DMS related queries
• Rules deployment – manage team for development & deployment release for followingsDevelop and maintain DMS configuration specification
  Translate business requirements to the configuration specifications through close interactions with business users and solving the business problem
  Perform configuration of the DMS, as well as configuration and DMS-UAT testing
  Develop and maintain relevant documents (e.g. test scope, test plan, test scenarios, test results, and entry / exit criteria)
  Provide an update to the Head of Analytics Support on the progress and issues
  
• Manage stakeholders / buy-in process
• Provide advisory and lead support (as ‘Group role’) to the regional team
• Provide regular updates to Head of R&DM and senior management on key developments and issues
• Lead and/or participate in discussions and issues resolution process including cross function projects with TMRW or strategic programs in the Bank.

Qualifications

• Undergraduate degree in a relevant program
• Good Project management background; with experience in planning, dependencies management, risk / issues management, and stakeholder management
• Experience in Rules Development & Coding with Experian Power Curve or Experian Suite solution for Credit Origination (PCSM) / Customer Management (PCCM) will be preferred. Experience in Decision Management Engine (e.g. Blaze, Triad, and Probe) is an added advantage
• 6 to 8 years’ related experience in retail credit portfolio / policies management. Consulting and risk vendor experiences will also be considered
• People / Team management experience
• Exposure to IT systems and implementation projectsAn appreciation of the System Development Life Cycle and project management methodologies
  Able to assess upstream and downstream impact from changes
  Able to perform and/or develop team on business analysis, business process mapping and user requirements gathering.
  
• Self-starter, flexible with a proven record in people management. Able to function with minimal supervision and to perform in a non-structured environment.
• Strong interpersonal, written and verbal communication skills. Able to interact effectively with a diverse group of people, including senior management, business managers, technical people and people of different cultures and nationalities
• Experience in Retail Credit underwriting, credit policy and digitalization of credit application process will be an advantage
• Proficiency in tools such as SQL, Relational Database and experience in Credit Decision Analytical Data Management will be an added advantage
• Experience in JAVA language or Business Rules Engine code development will be a plus
• Experience in implementing or good knowledge of Machine Learning (ML) /Artificial Intelligence (AI) driven solution for Credit Underwriting processing and Data Analytics