Purpose
Responsible for the overall warehouse capabilities and business service delivery from Logistics team. The candidate will be expected to take a proactive role in leading and initiating developments across its Logistics activities to achieve high service standards, working closely with and under the guidance of the Line Manager.
Main Roles and Accountabilities – this list is not all inclusive
1.
Customer Service Delivery
· Ensure that all staff deliver customer service delivery and operational warehouse process that meet/exceed customer expectations in line with Customer First!
· Have a solid understanding of the warehouse process, its key customer accounts and perform regular service reviews within the internal teams.
· Ensure that all new warehouse business wins are successfully implemented.
· Always ensuring adherence with quality and safety standards. Maintain and develop customer relationships alongside customer solutions and any other relevant departments.
· Understand individual customer needs and requirements.
· Communicate quickly and professionally to customers any changes that affect their business e.g. delays, changes to flights, emergency measures etc.
2.
Warehouse Operational Process and KPI
· Assist in daily Inventory Receipt & Dispatch when it is needed
· Respond to Customer requests within a timely fashion.
· Ensure monthly Stock checks are performed and accurate
· Drive an operational process excellence mindset across the warehouse Team where process optimization, continual improvement and productivity are vital.
· Responsibility for new processes and changes to existing process designs in line with group methodology.
· Reduce the cost to serve whilst increasing scale/capacity.
3.
Business Control
· Accountable for minimizing risks in processes, delivering robust workflows and complaint within warehouse team
· Review job profitability with Line Manager and take appropriate corrective action as required.
4.
People Management
· Monitor staff (attendance, time keeping, sickness & statutory breaks) and take action and report to the Station Manager as necessary.
· Proactively monitor the team against the B&H Worldwide standards and take appropriate action including training, retraining, counselling, and possibly disciplinary action. Ensure this is carried out in a swift, fair consistent manner.
· Lead and inspire the employees acting as a role model, mentor, and coach.
· Set clear objectives, directly linked to the business strategy, and guide the team to achieve defined targets and performance standards.
· Ensure the team is designed optimally, ensuring sufficient organisational depth, span of control with succession/talent planning
5.
Personal Development
· Complete annual appraisals in line with B&H standards with Line Manager.
· Ensure an active PDP is in place.
· Ensure all mandatory training is completed within the required time frames and refresher courses are completed are completed prior to expiry date.
· Highlight any areas or needs for training with line manager.
6.
Team Development
· Ensure the review and appraisal, with the support of the Station Manager, of the team members to meet their full potential and support the growth of the business.
· Attend all team members annual appraisals in line with B&H standards.
· Ensure all team members have an active PDP.
7.
Compliance
· Meet all Statutory Requirements for the Aviation industry.
· Ensure warehouse processes are completed in compliance with AU regulations and procedures including:
- Security & Health and safety.
- B&H Worldwide company LRQA AS9120B requirements (swift and accurate completion of shipments working within the parameters of the SG operating procedures and local Customs Law)
· Adhere to B&H Quality Management System Processes, report any non-conformance that is identified
8.
Reporting
· Effectively communicate on performance to Station Manager, identifying areas of success and potential improvement.
· Gathers and analyses warehouse transactional data.
Personal Attributes
· Customer focussed
· Excellent attention to detail
· Sound knowledge of warehouse processes
· Excellent customer service skills.
· Team worker, Ambitious
· Dynamic thinker, Passionate, Enthusiastic
Key Skills and Attributes
· Business Leader
· Strong presentation skills
· Advanced Sales and Negotiation Skills
· Wide industry relevant network
· Strong organisational skills with the ability to prioritise as well as focus on the detail
· Strong communication skills, both written and verbal
· Advanced problem-solving skills
· Able to operate at both strategic as well as at a tactical/day to day level
· Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and B&H’s objectives
Qualifications and Experience
· Proven experience in Warehouse leadership roles within logistics/air freight industry
· Sound IT & E-mail Communication skills
· Experience of leading change management including cultural change
· Proven negotiation experience at a senior commercial level
· Diploma in Supply Chain or equivalent
· Dangerous Goods Compliant an advantage.
