Job Description
• Picking and packing orders correctly and adhering to packing guidelines
• Processing and coordinating daily online orders, deliveries and returns of customer orders for e-commerce platforms (Wix, TikTok, Shopee, Lazada etc)
• Ensuring the fulfilment of customers' orders for assigned delivery services
• Replying customers in a timely and professional manner
• Ensuring customer service level is maintained at high levels for all platforms
• Resolving any operational issues for online marketplaces
• Monitoring inventory and request for stocks when necessary
• Key account management of ecommerce platforms
• Managing monthly sales and promotions of platforms to meet monthly sales targets
• Executing other ad-hoc duties as required by Management from time to time
Job Requirements:
• Experience in handling e-commerce platforms/systems (eg. Lazada Shopee, Qoo10, Pandamart/Grabmart, etc.)
• Excellent organizational, interpersonal and communication skills
• Proactive, resourceful and excellent team player
• Ability to work independently and be self-driven within a team structure
• Experience in Microsoft Office (Word, Excel)
• Diploma/Degree in Marketing/Business is a plus
• Working in Retail Environment
