Technical Support Manager (Fire Safety/Marine)
Job Responsibilities:
· Provides specialist product knowledge that informs commercial, sales and product strategy.
· Utilises deep understanding of Survitec customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound customer solutions
· Builds and maintains excellent relationships with customers, representing them effectively in the product development process, ensuring planned product innovations remain relevant and attractive to specific target markets
· Supports sales colleagues to build and present bespoke solutions; builds core presentation materials and supplements these with deep product insight to ensure sales presentations to decision makers and influencers leverage product benefits. Asks relevant questions to identify and respond to areas requiring further information or explanation
· Develops a personal network within the sales function and provides Sales colleagues with technical support for customer presentations, trade shows and other events promote Survitec and enhance its reputation
· Provides product knowledge training to a range of sales, customer service and engineering colleagues, to increase technical knowledge and equip colleagues to solve customer queries and problems. Acts as escalation point for complex issues and questions.
· Provides a technical review of the customer order specification, defining the scope of the order and ensuring accurate and appropriate costings and offer development
· Where appropriate, engages with application engineer to drive detailed proposals and specifications; utilises Survitec systems to effectively communicate the final customer requirements and design to engineering and production teams
· Monitors overall performance of the product category, identifying opportunities to drive product awareness and increase revenues, providing specialised product training or coaching to others throughout the organisation.
· Works with a range of stakeholders to gather detailed product feedback, carry out product and market analyses and support category management decisions.
· in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media.
Job Requirements:
· Minimum Diploma in Engineering or any related fields with at least 3 years of experience in
Fire Safety or Marine industry.
· Relevant technical product experience, enabling the role holder to understand and support a range of technical queries.
· Consistently achieves results, even under tough circumstances.
· Actively seeks new ways to grow and be challenged using both formal and informal development channels.
· Builds partnerships and works collaboratively with others to meet shared objectives
· Uses compelling arguments to gain the support and commitment of others
