- 2 years Quality auditing experience in a call center environment
- Has a clear understanding of Call Center’s quality framework and methodology.
- Excellent interpersonal and communication skills.
- The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to communicate effectively with different stake holders.
- Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Coaching experience is a plus.
- Knowledge of digital advertising is a plus.
- Experience in performing Root Cause Analysis/drilldown is a plus.
- Open to all having the aforesaid skill sets to perform the job.
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