Front Counter Administrative Personnel

Job Description: Front Counter Administrative Personnel

Position: Front Counter Administrative Personnel
Employer: Chua Chu Kang Secondary School
Location: 31 Teck Whye Crescent, Singapore 688848

Contact Person 2: Ms. Winnie Chin

• Email: [email protected]
• Phone: 67691386
• Fax: 67630487

Duration of Service: June 3, 2024, to May 31, 2025

Option to Extend: The contract may be extended for an additional year from June 1, 2025, to May 31, 2026, subject to mutual agreement.

Working Hours:

• Mondays to Thursdays: 8:30am to 6:00pm (inclusive of 1-hour lunch break)
• Fridays: 9:00am to 6:00pm (inclusive of 1-hour lunch break)
  (Service not required on Saturdays, Sundays, and public holidays)

Scope of Services:

Reception Duties:

1. Manage school front counter services.
2. Handle visitors, parents, staff, and students, addressing their needs.
3. Handle queries and complaints via phone.
4. Take and ensure messages are passed to the appropriate staff.
5. Transfer calls as necessary.
6. Manage office inventory such as stationery and administrative stores.
7. Receive and deliver all incoming and outgoing mail.
8. Handle lost and found process.
9. Manage loan records of school items (e.g., uniform, umbrella, etc.).
10. Provide general administrative support to the admin office.
11. Data entry and any other duties assigned by the school.

Student Service Duties:

1. Manage student early release (recording and contacting parents).
2. Coordinate between Form-Teachers & Student Management Team (SMT) on students’ movement.
3. Monitor students' attendance and CCA attendance.
4. Provide real-time information on attendance to support SMT.
5. Manage students' cellphone confiscation process.
6. Assist in sick bay recording, ambulance recording, incident recording.
7. Manage student lift pass issuance.

Qualifications, Skills & Experience:

• A Level qualifications or equivalent.
• Preferably have the following skills and experiences:Working in front counter services.
  Working in a school environment.
  At least 3 years of experience in administration.
  Proficient in IT environment, MS Office, WhatsApp Chat.
  Good communication and interpersonal skills.
  Good team player with a high level of initiative.
  Able to multitask.
  Good social skills.
  Problem-solving abilities.