Get to know the team:
The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.
As part of the Singapore Operations team, the Grab Merchant team looks at how we can engage our Merchants and help partner them in growing their business on Grab.
Get to know the role:
As an Associate with the Grab Merchant Centre (GMC), you will be part of a team that establishes strong business relationships with unmanaged Merchants on Grab. You will be responsible for increasing their engagement and growth as measured by Grab Marketing Services, Ads, and GMV through new programmes and initiatives.The day-to-day activities:
- Provide data-driven recommendations to Merchants based on in-depth analysis of Merchants’ business performance on Grab
- Structure OneGrab partnerships with unmanaged Merchants - including working with Marketing, Product and Business teams to ensure the success of the partnership
- Organise and deliver workshop sessions & events
- Drive operational excellence by working with the merchants and operations teams
- Partner with cross-functional teams to develop and drive initiatives to grow the GMC
- Identify ways to improve internal GMC processes to enhance operational efficiency
