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Jobs in Singapore   »   Jobs in Singapore   »   Manufacturing / Production Job   »   Production Support Analyst
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Production Support Analyst

Encora Technologies Pte. Ltd.

Encora Technologies Pte. Ltd. company logo

Responsibilities


· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]


Requirements


  • Prior hand-on production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model [24*7]
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
  • Strong written, oral communication skills and able to manage user.
  • Ability to easily adopt to any technology / environment.
  • 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

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