Project / Service Delivery
- Review the project lifecycle (initiation, plan, execution, completion)
- Review project schedules, quality plans, budgets, and communication and risk management plans
- Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
- Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
- Oversee the implementation of the project with regard to schedules, budget, manpower and quality
- Resolve project overrun issues with Senior Management
- Monitor and report on project management progress
- Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
Customer/Vendor Management
- Manage contracts and subcontractors
- Effectively engaged stakeholders in project decisions and execution
- Build long-term customer relationships by anticipating and exceeding customer’s expectation
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Business Development
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
- Be involved in pre-sale activities
Team Management
- Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and cost
- Provide the project team with accurate information about business needs and priorities as well as details about business systems
- Participate in leadership activities and providing performance feedback and developmental coaching
- Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
The ideal candidate should possess:
- Degree in Information Systems, Computer Science or equivalent
- Typically 12 years IT project management experience
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
- Able to lead, develop and maintain respectful and trusting relationship
- Proficient in written and spoken English
- Able to travel as required
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
