Infrastructure Implementation
- Active involvement in Security Infra project
- Work with vendor in the maintenance of data leakage prevention equipment, deep packet inspection capability and other security solutions
- Perform Vulnerability Assessment (VA) on proposed solutions
- Liaise with vendors to resolve VA issues
General Routine Maintenance
- Monitor status of network and security equipment
- Work with monthly reports provided by vendor on
o Performance
o Availability
o Usage
o Summary on Incidents & Service Requests
- Provide assistance in upgrade and patching of software/firmware etc.
- Track patch level of equipment
- Manage inventory and system versions
- Perform monthly backup and patching of equipment and configurations
- Develop and maintain installation, operations and configuration procedures
- Build and maintain an updated FAQ database
- Assist in monthly maintenance
Monitoring and support
- Monitor status and health of the equipment
- Perform basic troubleshooting and resolution on alerts from the Network Monitoring System
- Perform basic troubleshooting and resolution of issues escalated from the Support team
- Seek approval for service requests or any configuration changes.
- Log, track and document service requests, implementation and approval documents
- Co-ordinate and follow-up with vendors for support where necessary
- Provide sanitised logs to vendors for escalation where necessary
- Update support team on status of reported cases
- Highlight unresolved problems to the respective engineers
- Track and ensure proper resolution/closure of all cases.
