My client, in the area of learning solution space is seeking a Product Specialist familiar with Digital product and technology.
Job description
• Responsible in scaling our products and offerings to targeted audiences/organisation
• Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally
• Develop and facilitate training workshops for stakeholders to adopt the digital learning products
• Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions
• Monitor and analyse tenants’ usage of the digital learning platform to recommend content curation and updates
• Support change management and engagement efforts
• Support any other administrative and operational duties such as contract administration, billing, processing of invoices
Job requirement
• At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting
• Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning
• Experienced in doing change management for projects and comfortable with facilitating engagement sessions
• Basic understanding of data analytics, digital measurement and optimisation would be helpful
• Positive attitude, proactive and customer focused with excellent communication and interpersonal skills
• Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure
• Able to anticipate potential problems and know when to escalate issues for timely resolution
The incumbent is open to a 3 years contract.
