No Foreign Quota Available
- Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails
- Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner
- May be required to cover onsite support as and when necessary.
- Any other administrations where required.
Requirements:
- Preferably minimum 6 months of experience in IT service desk environment
- Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;
- Possess good communication (written and oral) skills in English language.
- Good telephony skills.
- Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
- Demonstrate initiative and tactfulness and willingness to serve
- Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
- Able to express oneself clearly
Work Location: Educational Institute near Upp Changi MRT station
Working Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per month
Salary: Up to $2800 (subject to qualification & relevant working experience)
EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443
