Work location: Eunos
Working hours: Mon - Fri (9am - 6pm)
Salary: up to $3800 + Completion Bonus
Responsibilities
- Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
- Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Achieve individual and team performance KPIs and goals
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Gather customer feedback and sentiments and escalate to the Team Leader for further actions
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlight any potential concerns/ risks and proactively share best risk management practices
Requirements
- Minimum 1 year of experience in outbound call centres
- Minimum GCE ‘O’ Level / Diploma
- Excellent interpersonal and persuasive skills
- A good team player with ability to multitask and meets stringent service standards
- Keen to learn and positive work attitude
- Proficient in Microsoft Office
- Meticulous in documentation and fulfillment work
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/2496
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
