Key Responsibilities:
- Develop policies and practices to maintain the backend infrastructure/systems of the platform as a service and protect against cyber-attacks.
- Ensure security compliance and system availability according to contractual requirements.
- Ensure timely reports submission.
- Develop maintenance and backup procedures.
- Ensure systems run efficiently and smoothly by monitoring performance and troubleshooting issues.
- Handle escalation and review incident reports and provide resolution/prevention
- Develop and implement strategies for improving productivity.
- Participate in tender preparation/submission.
- Manage vendor relationships and fronting customers on infrastructure/systems related issues.
- Ensure the system and management platform are well maintained according to the contract requirements including upgrading/ scale up the system to support the growth of the business
- Manage a team of application and system engineers.
Requirements:
- Strong technical knowledge in Windows OS and Linux (CentOS), High Availability design, VM and GPU processing.
- Ability to handle multiple responsibilities in a fast paced and performance driven environment
- Able to converse well with customers on enquiries
- Able to deal with routine tasks and may perform tasks with some level of complexity
- Take decisions for own tasks in defined degree of freedom
- Good knowledge of the security and surveillance solutions landscape and industry trends, preferred
Education & Experience:
- Degree in Computer / Electronics Engineering or equivalent with at least 10 years of relevant working experience or
- Diploma in Computer / Electronics Engineering or equivalent with at least 12 years or more of relevant working experience
- Candidate who doesn’t meet the number of years of relevant working experiences as IT manager but able to demonstrate the leadership and the domain knowledge may also be considered
