Job Responsibilities
• Conduct on-site installation, commissioning, service, training, and maintenance.
• The FSE able to Identifies, analyzes, and repairs product failure, install new components and parts.
• Provides service and technical interface between customer and GA.
• Assists engineering with FAT, and installation prep work.
• Advise customer on operation, maintenance, and modifications.
• Answer technical questions on equipment, and work with customer to troubleshoot problems.
• Display a high level of integrity, and work with little supervision.
• The FSE communicates with management, and the end user to help determine the appropriate action plan to resolve issues promptly.
• The FSE communicates daily with the Service Manager to ensure all open jobs are being handled promptly.
• The FSE works collaboratively with the Customer Service Team to guarantee customer satisfaction.
• Respond to phone support request as assigned.
• Be able to evaluate and determine solutions working as a team or individual.
• Sell additional value-added services, spare parts, upgrades etc. when visiting customer sites or as the opportunities arise.
• Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
• Assist engineering with any ongoing projects.
• Take the necessary steps to stay current with ongoing technology.
• Other duties as assigned.
Job Requirement:
• Diploma in Electronics or Mechanical preferred.
• Proven min 3 - 5 years’ experience as a Field Service Engineer or similar role
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong technical skills in troubleshooting and repairing mechanical, electrical, and/or electronic systems.
• Willingness to travel extensively to customer sites as required.
• Strong problem-solving abilities and attention to detail.
