Shop Operations
- Manage and ensure smooth operation within the shop.
- Manage transactions with customers' order using cash / Point-of-Sales(POS) systems.
- Provide excellent customer service by maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Responding promptly to customer inquiries.
- Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage.
- Ensure product wasteage is controlled to meet the product's gross profit target.
- Drive sales performance through upselling and cost control.
- Monitor and control the supply levels
- Conduct monthly stock-take and ensure supply comply with First-In-First-Out(FIFO) inventory guide.
- Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
- Understudy F&B supervisor on recruitment, training and developing of F&B staff.
- Ensure smooth operations during opening, mid and closing shifts.
- Uphold the quality control in food and beverage products sold in the shop.
- Ensure shops comply with all necessary hygiene, health and safety, and licensing requirements.
- Ensure compliance with the rules and regulations of the company, safety & health standards as well as quality standards.
- Ensure the clean and tidy within the shop, not only dining area but also inside the kitchen area.
