Our Client’s Service/Product:
Supply Chain/3PL
The Responsibilities:
Manage Inventory Performance
- Perform daily/weekly/monthly reconciliation between client SAP and internal company WMS; report operations performance on inventory transaction accuracy
- Drive timely correction of system errors. Investigate errors and drive improvement in inventory process to achieve 100% accuracy
Manage EDI Failures
- Investigate failure, report out findings
- Implement interim controls
- Work with internal IT to resolve issue
- Understand the impact of work practice on EDI errors
- Drive improvement
Drive Compliance
- Maintain list of all client’s procedures
- Ensure company’s instructions/procedures are aligned with client’s procedures
- Ensure company’s operations managers update/review RCA (Root Cause Analysis) submitted by operations.
- Challenge the RCA to get to the real root cause.
- Challenge the CAPA to ensure CAPA address the root cause.
- Ensure RCA and CAPA submitted to client is a good quality RCA/CAPA
KPI and SLA Governance
- Review KPI data, ensure accuracy of reported performance
- Review operational issues reported. Trend the issues and drive improvement (actual improvement should be executed by the respective operation managers)
- Track all defined SLA
- Report SLA performance
- Work with company’s operations managers to improve SLA capability
- Drive SLA performance
Biling Management
- Set up internal process to track services provided
- Ensure adherence with client’s contracted rates and billing formats
- Ensure proper record keeping
- Verify activity/ transaction data to ensure billing accuracy
- Provide activity-based quotations for ad-hoc service/ projects
Productivity and Efficiency
- Review activities and time standards
- Analyze operating model to confirm if deployed crew is able to support business requirement
- Identify productivity and efficiency improvement opportunities
- Provide quarterly assessment and recommendations to client and company’s management
Manage Customer Complaints
- Lead investigations and report findings
- Ensure company’s operations implement CAPA timely
- Act as main custodian for any IT-related matter pertaining to warehouses management/inventory system
- Client-related projects or other duties as assigned
(But should not be day to day operations/transactional activities)
The Requirements:
- Experience in using SAP warehouse management
- Experience in liaising with clients
- Experience in supervising and managing a team
More Information:
- Working Hours: 8am to 5.45pm
- Company shuttle bus provided at Gul Circle MRT station
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
JO Reference: 105366
