This position reports to the Managing Partners. The transport operations manager oversees daily operations, including schedules, routes, and driver assignments, to ensure efficient passenger transportation. They manage vehicle maintenance, safety compliance, and customer service, aiming for safe and reliable service. This role also involves budgeting, staffing, and policy implementation to enhance service quality and efficiency. RAE Transport Services LLP prioritizes an employee-centric, high-performance culture, emphasizing empowerment, quality, continuous improvement, and ongoing development to create an exceptional workplace environment.
Job Description
Individual to be involved in:
1. Oversee the daily operations of transportation services, including scheduling, routing, and vehicle maintenance.
2. Ensure compliance with safety regulations and company policies to maintain a safe working environment for drivers and passengers.
3. Monitor and optimize transportation routes to maximize efficiency and minimize costs.
4. Coordinate with drivers, dispatchers, and other staff to ensure timely and reliable transportation services.
5. Handle customer inquiries, complaints, and issues related to transportation services promptly and effectively.
6. Analyze transportation data and performance metrics to identify areas for improvement and implement strategies to enhance operational efficiency.
Requirements
1. Proficiency in transportation management systems (TMS) and related software for route optimization and scheduling.
2. Understanding vehicle maintenance and repair protocols to ensure fleet reliability and compliance with safety regulations.
3. Knowledge of regulatory mandates and industry benchmarks governing transportation operations.
4. Proficiency in analytical techniques to interpret transportation data and metrics, aiding in performance assessment and strategic decision-making.
5. Exceptional communication aptitude for facilitating coordination among drivers, staff, and clients, and adeptly handling customer inquiries and issues.
6. Demonstrated leadership skills to effectively supervise and inspire transportation team members, cultivating a culture of safety, responsibility, and collaboration.
