Customer Service Executive (Container Haulier Operations)

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for providing exceptional customer service and support to clients throughout the land freight transportation process, ensuring smooth operations, resolving inquiries, and maintaining positive relationships with customers.

1. Attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured
2. Perform trucking job creation
3. Communicate customers’ requirements to Operations for their execution
4. Monitor jobs and provide timely updates for shipment, including updating container details in the system.
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of accounts
7. Responsible for all documentation and administration duties
8. Monitor the progress of job orders and shipments adhering to deadlines or specified dates
9. Maintain business relationships with customers and be responsible for customer management on a basic level
10. Communicate and coordinate with the appointed third-parties in relation to job orders
11. Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes
12. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers
13. Maintain billing system data integrity
14. Responsible for ensuring proper documentation and filling of invoice and job sheet
15. Accountability for accuracy and precision of billing processes to customers
16. Train and guide customer service assistants
17. Maintain networking with other departments including dispatch, billing, credit, and field management to respond to customer inquiries
18. Assist in permit declaration for job orders when required or when necessary

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits