- Perm with AWS, Bonus and Flexi Benefits
- Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
- Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints
The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.
Job Description
- Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
- Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
- Maintain effective communication with internal personnel and global complaints coordinators.
- Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
- Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
- Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
- Contribute to business improvement initiatives and attend global meetings as required.
- Undertake additional tasks assigned by the Quality Manager.
Requirements
- Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
- 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
- Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
- Good understanding of the principles of customer complaint management practices, and corrective action /
- preventive action outcomes
- Be able to prioritise work load.
- Strong attention to details, judgement, planning and operations and problem analysis.
Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661
