Below are the must have requirement
Candidate with minimum 5 years working experience
Familiar with Open systems such as UNIX or LINUX
Have good banking domain knowledge
Posted good communication skills
Responsibility
Provide 24x7 production support onsite offsite
Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
Manage and respond to users on timely manner.
Log incident ticket for production issues and user queries
Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
Prioritize defects and plan for production release based on defect criticality or align with quarterly release
Follow up on defect and incident closure and meet incident closure KPI
Share production defect support learning with QA team and development team to improve application quality and minimize future defects
Make sure system availability as per respective agreed SLA
Support EOD batch run
Perform annual Disaster Recovery (DR) exercise for supported applications
Provide support to System Engineers on server level patches upgrade as and when applicable
Ensure proper knowledge transfer (KT) from project development team before enhancement release
Ensure application documentation is properly updated for each production release
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