Main Responsibilities:
- Interface with customers on Control System.
- Programming, understand and help customers define their needs.
- Attend all solution related problems on site, troubleshoot and provide technical support to customers as well as resolve technical issues.
- Conduct training to enable users/customers optimizing the graphical user interface.
- Provide necessary testing and debugging to engineering & factory for designing new products/refining existing products.
- Ensure full compliance with all validation issues concerning the product application, controls and documentation.
- Support product warranty claims and quality issue. Update customer complaints system & prepare monthly failure analysis report.
- Actively interact with customers to develop service business to achieve customer satisfaction.
- Collate and maintain project pursuit reports for management’s review and action plan.
- Training and mentorship shall be provided for fresh graduates.
Requirements:
- ITE/ Diploma in Electrical Engineering or equivalent.
- At least 1 years’ experience in similar industry.
- Immediate starter is preferred.
- Possess good communication skill for effective follow-up and attention to details.
- Ability to interact with all levels in a professional & responsive manner.
- Display maturity and able to handle stress.
- Willingness to learn and progress in a fast paced environment.
- Enthusiastic and able to work in a team oriented environment.
- General knowledge of AV products such as Crestron, AMX, QSC, Extron is preferred.
- Other related duties assign by Company from time to time.
- Singapore Citizen or Permanent Resident is preferred.
- Fresh graduates are encourage to apply.
