RB Application Ops L3 Engineer

About the role

We are looking for L3 Application Ops Engineer to join our Application Services department to help us implement DevOps and driving transverse projects. This a very hands-on technical role to drive continuous improvement initiatives on top of day-to-day BAU support. We want someone with fresh and relevant ideas who is passionate about learning new things and wants to develop themselves further.

As we are covering the bank’s global operations, you will work in rotational shifts** and also be occasionally doing on-call support*** during non-business hours. This will be an opportunity to have a better perspective of what can be further improved in production!

**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

***Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

· Morning: 7am-4pm

· Afternoon:2pm-11pm

· Evening: 5pm-2am

Responsibilities

You will mainly be responsible for:

• Providing L3 technical support and assist the functional support teams
• Collaborate with different stake holders and drive the transverse topic
• Improving complex operations (DRP, Migrations, Major maintenance etc.)
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible
• Managing technical issues, escalations and ensuring good level of delivery
• Maintain, improve and standardize existing workflow processes and framework
• Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Bridging the gap between Dev and Ops

Qualifications and Profile

• Functional
  • Experience in banking production environment is a plus
• Technical and process
  • Preferred
    • Minimum 5 years of experience with UNIX environments
    • Minimum 5 years of experience in scripting languages such as Python, Powershell
    • Minimum 3 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
    • Experience with task schedulers such as Control-M
    • Good understanding of IT ecosystems and application architectures
  • Knowledge about
    • CICD pipelines, ITIL practices, Agile practices, Lean
    • Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus
• Soft skills
  • Good analytical and problem solving skills
  • Proactive and able to propose new ideas
  • Positive attitude towards continuous learning and improvement
  • Team player
  • Curious about new technologies

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599