Work location: Yishun
Job descriptions:
· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain company equipment or applicable instruments.
· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.
· Provides administrative support for the Service Contact Center, including call management, document creation and office automation.
· Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.
· Responds to customer inquiries, acts as liaison with other internal business groups.
· Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.
Job requirements:
· Bachelor Degree or diploma with relevant work experience.
· Multitask, time management, good follow up skills and customer service oriented.
· Strong planning and organization skills.
· Knowledge of Microsoft Office Suite and relevant SAP modules.
· Effective and concise communication skills – verbal, written and listening (English).
· Possesses full accountability to execute all the assigned task.
· Ability to handle customer onsite requests via telephone and mail.
· Ability to work independently and without direct supervision.
· Provides substitute support to the scheduling team in handling customer facing issues, when necessary.
