We are expanding the team. This candidate will be reporting to the Claims Lead, the successful candidate will be responsible for handling both Motor and Non-motor Claims. This candidate will also have roles in operational planning, process improvement initiatives and product development projects.
Key Responsibilities:
- Proactively manage claims from notification to closure, process and assess the company’s liability and settle claims in accordance with claim department’s guidelines and authority limit
- Work with Claims Lead to develop, iterate, document and execute claims strategies taking into account uncertainties, key decisions, and potential outcomes
- To conduct file reviews or audit and assist in the resolution of any issues identified
- To identify process improvements, providing feedback to reduce rework or errors and escalate any blockages to the head of department where necessary
- To compile statistics and prepare reports for Management
- Ensure prompt follow-up to enquiries and requests from internal and external parties including intermediaries and policy owners
- Ensure compliance with service standards & document turnaround time
- Support other ad hoc duties or projects as assigned
Requirements:
- Diploma holder and above, with at least 3 years of relevant claims experience in the insurance industry
- Certificate in General Insurance or higher
- Candidates with experience in handling of non-motor claims (eg: maid, PA, Fire, Workman injury and Bonds) will have an added advantage
- Has a positive attitude and a team player
- Able to work independently
- Customer-oriented with excellent people skills
- Good IT knowledge and competent in MS Office applications
- Candidates who are more experienced will be considered for a Senior role
